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CONTACT CENTER SOLUTION

CONTACT CENTER SOLUTION

Dial Mobile is pioneering a cloud contact center solution in Nigeria that requires short rollout time so you can instantly add qualified agents and win more deals. With built-in integrations with cloud APIs, our system will seamlessly connect to customer platforms for real-time access to information and reporting for value-added services. Furthermore, your agents can be located anywhere — in our facility or at their homes. All that is needed is a computer, headset, and Internet connection. By taking complexity out of the equation, our proposition makes it easy for BPOs to focus on their business.

Service Types

inbound Agent Services

includes:
Virtual Agent (AI) first contact
2nd level Agent Inquiries (all types).
Requests & Billing Processing
Marketing/Lead Generation
  • Sales / Technical Help Desk Support
  • Order Taking/Entry & Payment Authorization
  • Complaints / Disputes Resolution
  • Customer Care & Reservations Services
  • Transcription & Electronic Eligibility

Outbound Agent Services:

Increase lead conversion with our Dedicated Agents utilizing their expertise to help drive your prospects into customers and surpass Key Performance Indicators to ensure success
  • Telemarketing
  • Advisory
  • Credit & Collection
  • Loyalty Program
  • Sales Verification
  • Reactivation / Reinstatement
  • Customer Order Entry

WHAT ARE THE BENEFITS TO YOU?

  • Fast Deployment
    The speed and ease of our deployments make us stand out from competition. Your contact center can be up and running in days, not months, and you can easily scale and add new agents as business needs increase.
  • Easy Implementation
    Unlike complex on-premise contact centers, Dial Mobile was created with the business user in mind. It’s easy enough to use that even non-techies can make changes, and intuitive enough that little-to-no training is required for your internal team and administrators.
  • Affordability
    Dial Mobile subscription model allows customers to pay only for the agents they need, when they need them, and on a monthly basis. Dial Mobile will provide standard training for the agents pre-deployment to customer platform. Customers no longer have to overbuy to accommodate for predictive maximum capacity or seasonal peaks.
  • Security
    The Dial Mobile architecture is designed with firewalls, intrusion prevention, and a vulnerability management system to protect your data. We have made great efforts to safeguard our infrastructure, applications and operations against breaches and unforeseen events. We work with reputable partners known for their proactive approach in addressing potential security issues with guaranteed compliance to best practices in the industry.
  • Reliability
    To mitigate service disruptions and maximize up-time, our technology partners offer redundant global data centers geographically dispersed with failover capability. In the event of technical hitch, our 1st level support is available round the clock to resolve any issue you and your team may have.